Cancellation & Rescheduling Policy

1. Cancellations

If you need to cancel your appointment, please notify Gus’ Glow On The Go as soon as possible. We kindly ask that cancellations be made at least 24 hours before your scheduled appointment.

2. Rescheduling

Appointments may be rescheduled with at least 24 hours' notice, subject to availability. We will do our best to accommodate your preferred date and time.

3. Late Cancellations

Cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee or deposit forfeiture, where applicable.

4. No-Shows

Customers who do not show up for their scheduled appointment without prior notice may be charged a cancellation or no-show fee and may be required to provide a deposit for future bookings.

5. Late Arrivals

If you arrive late or the vehicle is not ready at the scheduled time, your service may need to be shortened, rescheduled, or adjusted depending on the day's schedule.

6. Weather & Unforeseen Circumstances

Appointments may be rescheduled due to severe weather, unsafe driving conditions, emergencies, or circumstances beyond our control. We will make reasonable efforts to notify customers and provide an alternative appointment time.

7. Questions

If you need to cancel or reschedule an appointment, please contact Gus’ Glow On The Go as soon as possible.